Level 5 Pain Relief Ointment
Level 5 Pain Relief Ointment is a high-strength CBD topical designed to deliver fast-acting, targeted comfort where you need it most. Whether you’re recovering after activity or managing everyday tension, Level 5 offers reliable, localized relief you can trust.
⚠️ WARNING: Using this product during pregnancy exposes your child to delta-9-THC, which can affect your child’s behavior and learning ability. For more information, go to P65warnings.ca.gov/cannabis Certificate of Analysis: View certificate Temporarily relieves minor aches and pain of muscles and joints associated with:
• Simple backache • Arthritis • Strains • Bruises • Sprains
Contains Camphor (11%) and Menthol (16%). Key Ingredients: Menthol, Camphor, CBD, Beeswax, Clove Oil, Cottonseed Oil, Eucalyptus Oil, Jojoba Seed Oil, Peppermint Oil, Tea Tree Oil. Important CBD Safety Information: The FDA has not evaluated this product for safety or efficacy. Children and individuals who are pregnant or breastfeeding should consult a qualified health care professional before use. Always consult your doctor, pharmacist, or other qualified health care professional before deciding to purchase or use this product Keep out of reach of children. Always refer to the supplement facts and ingredient list on the actual product packaging you receive before use.
Eligibility for Returns & Refunds Due to the nature of hemp-derived CBD products, all sales are final once opened or used. We do not accept returns or issue refunds for opened, used, or partially used products. Eligible Refund or Replacement Cases A refund or replacement may be issued only if one of the following applies:
You received a damaged or defective item.
You received an incorrect item.
Your order was lost in transit (confirmed by the carrier)
Requests based on personal preference, dissatisfaction, or perceived effectiveness of the product are not eligible for refunds.
Timeframe to Submit a Request You must contact us within 7 days of delivery to request a refund or replacement. Requests submitted after this timeframe will not be accepted.
Required Documentation To comply with Square’s dispute and chargeback requirements, we may request:
Order number
Clear photos of the product and packaging
Proof of damage or incorrect item
Failure to provide documentation may result in the denial of the request.
Non-Refundable Situations Refunds will not be issued for:
Opened, used, or partially used products
Orders returned without prior authorization.
Orders refused or returned due to incorrect or incomplete shipping information.
Delivery delays caused by the carrier, weather, or customs
Shipping and handling fees (unless the error was ours)
Shipping & Delivery Responsibility Once an order is marked “delivered” by the carrier, it is considered fulfilled. We are not responsible for lost or stolen packages after delivery confirmation.
Refund Method Approved refunds are issued only to the original payment method, in accordance with Square Payments policies. Processing times may vary depending on your financial institution.
Compliance Disclaimer Our products are hemp-derived and compliant with applicable laws. Individual results may vary, and refunds will not be issued based on personal dissatisfaction or perceived effectiveness.
Agreement to Policy By completing a purchase on our website, you acknowledge and agree to this Refund Policy.
Contact Information For questions or refund requests, please contact us at: info@ohpt.org
What’s UPS Standard Shipping?
UPS Standard® gives you cost-effective, reliable, day-definite delivery within one to seven business days. Where Can I Ship?
UPS Standard delivers to business and residential addresses in all 10 provinces.
What Can I Ship?
Packages can be up to 150 pounds or 68 kilograms and up to 108 inches or 274 centimeters long.
How Fast Will It Get There?
Transit times are between one and seven business days, with Saturday delivery being available to major metropolitan areas across Canada.
Real-time tracking is available on ups.com/track.
Processing & Delays: During high seasonal volume, please allow an additional 2-3 business days for order processing. While we work closely with UPS to ensure timely delivery, carrier delays can occur during this peak period.
